Who you gonna call? The Leeds Directory, that’s who

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Where can you go to get information that you trust about services and organisations to help you, your friends, and relatives live their lives as well as possible?   Leeds Directory is just what you need.

As Mrs H. from Pudsey had found “There are people out there but they are not reliable… it is nice to think that someone will ring you back or come to see you”.

A major step in improving the lives of older, disabled, and vulnerable people in Leeds is keeping their independence and the Leeds Directory provides the information that puts that power back in the hands of the individual.

There are over 1900 organisations and services listed to assist and support people to live independently. Organisations providing services around the home and garden, personal care or trades are checked and vetted for peace of mind. These providers are marked with the Directory’s Green Tick so you know they can be trusted.

Leeds Directory, Marketing and Development Officer, Dean Butcher tells us more about the last year.

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“Leeds Directory has had a great year and it’s been exciting to have been a part of the new developments. The recent report has really shown the increase in awareness and usage of the site, with the website clocking 78,421 visits and 3,347 calls to the helpline. A big focus over this past year has been to improve standards and the experience of our users. The team have worked really hard to improve accessibility to the information listed on the directory for all.

One consideration that was brought to light from the recent social impact report was the Leeds Directory’s ability to create better lives for the resident of Leeds. Whether a member of the public has been in need of a cleaning service or a plumber, information on local activities or help with personal care, the Leeds Directory has provided the information they need, to improve their choice and therefore control.

A new development has been the addition of a new “What’s On Calendar which, together with the addition of Google Maps, helps people find out what is happening in their area and the ability to be able to search for activities in relation to their own care needs.

A downloadable Green Tick directory is available, which allows postcode specific guides to be created. As well as making the information more relevant to the client, it also promotes organisations and service providers. Frontline support workers have commented that the directory is an all-round, essential service for our client base. The staff are helpful and knowledgeable”.

I’ve been busy travelling around the city and meeting with various groups, Neighbourhood Network Schemes, and Leeds City Council departments, to give training and refresher sessions, to demonstrate new developments and improve their experience of the Directory.

It’s great to be part of a function with so many stakeholders. It’s not only people, who find services, tradespeople, and groups on Leeds Directory but third sector/social workers, who use it. The platform helps to support businesses to develop and grow.

“My business has been registered at Leeds Directory for a number of years now and I cannot praise them highly enough. I believe they are the reason that my business has grown successfully year on year, in the way that it has”.

We work closely with Ideas that Change Lives, a programme funded through Leeds City Council Adult Social Care’s Better Lives initiative, which offers business support and financial investment to support individuals and organisations to cultivate social enterprising ideas.

People like to find out about the experiences that others have, when it comes to selecting a tradesperson or service provider and it’s good that we can help provide them with this information. Star ratings and reviews allow clients to read what other people think. The teams encourages users to rate their providers on things like reliability, affordability, flexibility, accessibility, and the quality of the work done. It helps keep the standard of service high amongst the providers on our listings, as it encourages healthy competition between them.

We hope that the coming year will be even more successful than last year and that we continue to promote independence amongst our service users, at the same time as supporting social workers and third sector organisations in the great work they deliver, daily and helping local organisations and tradespeople to grow. “

Thanks Dean

If you haven’t seen the Leeds Directory recently, please click here to take a look.

The Leeds Directory is a council funded contract, which is managed by Care & Repair Leeds.

Care & Repair Leeds is the Home Improvement Agency for Leeds and has been assisting older people and disabled people for 29 years to live in a warm and safe environment. It is a Registered Society with charitable status and provides services across the whole of Leeds Metropolitan District. The aim of the agency is to improve people’s living conditions, promote independence through enhancing the health and quality of life and enable people to remain living in their own home. .

About betterlivesleeds

Health, social and age-related care services working together to make Leeds the best city for health and wellbeing
This entry was posted in Active ageing, Age Friendly, Assisted Living, Awareness, Carers, Choice, Health and Wellbeing, home care, Independence, Information, older people, Personalisation, social enterprise, Transforming care services and tagged , , , , , , , , , , . Bookmark the permalink.

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